Vision, mission and values of Quely
At the request of the Management, QUELY has determined and coordinated the implementation of a Quality and Food Safety System in the Codex Alimentarius according to the requirements of the IFS Protocol (International Food Standard) for the activities carried out by the Company.
The aim of QUELY's Quality and Food Safety System is to comply with the requirements for the sake of customer satisfaction according to the previously agreed deadline and price conditions. In addition, one of our main goals is to guarantee safe and harmless products that meet all the applicable legal requirements.
In order to achieve this primary goal, the entire Company strives to produce products that clearly stand out from the rest of the products on the market. Therefore, all our employees play a very important role in what we do.
I. VISION
We are a leading company and brand from the Balearic Islands engaged in the manufacture of oil biscuits and special bread products. We are also known and loved in the rest of Spain, and we are gradually expanding to other countries in the world.
To engage in environmental protection, proper waste management, minimization of the environmental impact of our company, raising awareness among our staff... To put special emphasis on ethical management through the implementation of the Basic Code (Ethical Trading Initiative ETI), the UN Guiding Principles and the Corporate Social Responsibility linked to the company's business.
We are a leading company and brand from the Balearic Islands engaged in the manufacture of oil biscuits and special bread products. We are also known and loved in the rest of Spain, and we are gradually expanding to other countries in the world.
II. MISSION
• To maintain and increase the leadership of our brand in the Balearic Islands.
• To maintain and increase the leadership of our brand in the Balearic Islands.
• To promote and strengthen our position in the rest of Spain and to make our brand known worldwide.
• To meet the needs of our consumers, both present and future, with a focus on service.
• To commit to quality and excellence in all processes and levels of our company.
• To improve and renew our products while anticipating the needs of our customers.
• To commit to constant training for all individuals in the company.
• To adapt to technological changes, as well as to research, innovate and develop new products.
• To permanently engage with the communities and the natural environment where we operate.
• To defend and safeguard physical safety and to convey the values of our company.
• To create value for all the people who are part of the company.
III. VALUES
To assure our customers that our Quality Management System is implemented in accordance with the IFS Protocol.
To guarantee the absolute harmlessness of our products by complying with the requirements set forth therein (safety, quality, legality, processes and specifications), with a food safety culture in place.
To meet the conditions offered to customers and to enhance customer loyalty, as without them we would be nothing.
To efficiently manage and monitor the entire production process in order to guarantee quality, from the moment the product arrives at our company until we send it to our customers.
To constantly improve our processes, procedures and products in order to ensure a flexible production capable of adjusting to our customers’ requirements.
To effectively assign roles and responsibilities.
To promote awareness and motivation among our staff regarding the importance of the implementation and development of a Quality System.
To deal with non-conformities and incidents in order to achieve the highest level of customer satisfaction possible.
To guarantee compliance with the legal requirements affecting our activities, particularly those aimed at ensuring the traceability and hygiene and health conditions for our products.
To maintain our facilities in a highly hygienic and safe condition.
To comply with the requirements of the IFS Protocol, which enjoys great international recognition within the Food Industry.
To comply with the requirements of the IFS Protocol as far as Food Fraud is concerned.
To ensure the immediate withdrawal of products that may pose a risk to our customers through the formation of a crisis committee.
To offer training of all our employees for the correct development of all production and business activities, particularly food handling training.
With its Quality System, QUELY seeks to show its concern and strong commitment to the Quality and Food Safety of its products as well as to offer a guarantee for the future—which only competitive organizations at the forefront of the market can offer— all while never forgetting about the vision and values of the company.
