General terms

QUELY SA, with Tax ID Number A07027261 and registered address at LA BALANGUERA 1, 07300 INCA (BALEARIC ISLANDS), is the owner of the website www.quely.es. 

The General Terms and Conditions of Contract regulate the distance selling relationship between QUELY SA and the User or Customer pursuant to the legal requirements, particularly Law 7/1998 of 13 April 1998 on General Terms and Conditions of Contract, Law 3/2014 of 27 March 2016 amending the revised text of the General Law for the Defence of Consumers and Users, Organic Law 3/2018 of 5 December 2018 on the Protection of Personal Data and Guarantee of Digital Rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996 of 15 January 1996 on the Regulation of Retail Trade, and Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce. 

QUELY SA reserves the right to amend the General Terms and Conditions as deemed appropriate and without prior notice. Amendments may be made through its websites by any legally acceptable means, and shall be binding for as long as the General Terms and Conditions remain published on the website, or until they are subsequently and legitimately amended. Nevertheless, QUELY SA reserves the right to apply Specific Terms and Conditions of Contract in certain cases in addition to these General Terms and Conditions when deemed appropriate, as well as to advertise them in due time and in an adequate manner. The amendments referred to herein shall not affect contracts made prior to the date of publication of the Terms and Conditions

The purpose of the Website is the sale of food products.

The term of the contract shall be linked to the delivery of the product without prejudice to the right of withdrawal. 

As a User or Customer, you expressly declare that you know, understand and accept the Conditions of Use and the General Terms and Conditions of Contract herein. Likewise, you warrant that you are of legal age, or an emancipated minor, and that you have the necessary legal capacity to access the QUELY SA websites and to execute contracts through them. 

The European Commission provides an online dispute resolution platform available at http://ec.europa.eu/consumers/odr/ 

To purchase our products, visit the corresponding section in our online shop. 

You may register as a website User in order to make online purchases in the corresponding section of the website. In accordance with the applicable and current legislation on data protection, QUELY SA is required to inform users that the personal data collected during the registration process and subsequent purchases will be included in the data processing system held by QUELY SA in order to process User requests and subsequent actions resulting therefrom.

In accordance with the rights conferred by current data protection legislation, you may exercise your right of access, rectification, restriction, erasure, portability, objection, and withdrawal of consent to data processing by sending your request to the address mentioned above or to the email address admin@quely.es. You may also contact the corresponding Supervisory Authority for complaints. 

Once the purchase process has been completed, the Customer will receive an order confirmation by email. The User must indicate a valid email address when placing an order. If you do not receive the confirmation within 24 hours after placing your order, please call our QUELY SA Customer Service team at 971881750 or send an email to admin@quely.es.

All parts of the Website are in Spanish. 

Upon receipt of the product at the delivery address indicated by the Customer, the Customer will receive an invoice or a copy of the order. The User will be offered the option of having an electronic invoice subject to prior consent. Acceptance of this means of invoicing will imply the sending of the invoice electronically with the corresponding legal effects. Subsequent invoices will be provided by this means unless otherwise indicated. Consent to receive electronic invoices may be revoked at any time by sending an email to the email address indicated above. 

In the case of a product on sale, the price and the duration of the offer shall always be indicated next to the main features of the product. 

In compliance with current legislation, QUELY SA provides information on all items on sale, their features and prices. However, QUELY SA reserves the right to withdraw, replace or change the products offered through its website by simply changing the content thereof. Therefore, the products offered at any given time on the website shall be governed by the General Terms and Conditions of Contract in force in each case. Likewise, the company reserves the right to stop providing access to the aforementioned items without prior notice and at any time. 

The products offered in our online shop include a photograph and their key features, which correspond to the information provided by the manufacturer. 

QUELY SA shall be held liable for the lack of conformity of the products sold through the website for a period of three years from delivery. 

For guarantee matters, the Customer may contact QUELY SA, our after-sales service at info@quely.es or visit the locations indicated by the Provider. The Customer may also contact our Customer Service team at 971881750 or send an e-mail to info@quely.es for assistance.

In the case of perishable products and delivery of products in poor condition or expired, please contact info@quely.es. Please follow the instructions for storage and safety featured on the packaging, and observe the expiry date. Please always keep the proof of purchase for your records.

All products include the selling price in Euro and Value Added Tax (VAT). 

If any other tax is applicable, this will be indicated (Canary Islands General Indirect Tax or Tax on Production, Services and Import). 

QUELY SA delivers its products to: 

-Iberian Peninsula 

-Balearic Islands 

-Canary Islands 

QUELY SA will charge the following shipping fees: No shipping fees apply for the above listed regions. 

Our products are delivered by MRW, Seur and Spanish mail service. 

QUELY SA is not responsible for Customs fees that may apply.

The Customer may pay the amount of his/her order using any of the following methods. The Customer must indicate his/her choice during the purchase process: 

7.1. Credit card.

7.2. Paypal

7.3. Bizum

All operations involving the transmission of personal or banking data are carried out using a secure environment: a server based on standard SSL (Secure Sockets Layer) security technology. All data that you share with us is transmitted in encrypted format across the network.

Likewise, your credit card details are entered directly on the bank's website, at the bank's POS (Point of Sale Terminal), so they are not entered or recorded on any QUELY SA server. 

When paying by VISA or MASTERCARD, you will always be asked for the following details: your card number, its expiry date and the verification code (final three digits of the number printed in italics on the reverse of your VISA or MASTERCARD) for an improved security of the transaction. 

This payment method is valid only on the website. 

When the amount of a purchase has been fraudulently or incorrectly charged using the number of a payment card, the cardholder may request the immediate cancellation of the charge. In such a case, the corresponding debit and credit payments shall be made as soon as possible to the accounts of the Provider and the cardholder.

However, if the purchase has actually been made by the cardholder and the request for a refund is not the result of exercising the right of withdrawal or termination and, therefore, the cardholder has unduly requested the cancellation of the corresponding charge, the cardholder must compensate QUELY SA for the damages caused as a result of such cancellation. 

Bizum is a quick and easy service where you can send and receive money via your banking app. It allows you to immediately receive the money on your account in a secure way. 

For more information on Bizum, visit https://bizum.es/politica-de-privacidad/ 

QUELY SA undertakes to deliver the products ordered within 72 working hours, except to the Canary Islands, where the shipping process is longer and usually takes approximately one week.

The availability of products offered by QUELY SA may vary depending on customer demand. Although QUELY SA periodically updates its stock, the product requested by the Customer may be out of stock at a particular time. 

In case the order cannot be placed due to unavailability, QUELY SA will proceed as follows: The Customer will be notified by telephone or email of the lack of stock, and will be given the choice of a refund or to wait for the product to become available. 

QUELY SA undertakes to collect the product if necessary. 

QUELY SA will bear the cost of returning the product if necessary. 

The amounts paid by the Customer will be refunded using the same method of payment used by the Customer, unless otherwise indicated. 

QUELY SA undertakes to refund the amounts paid by the Customer within 14 calendar days from the date of notice of the right of withdrawal. 

In the event that a product is not in good condition for causes not attributable to the Customer, the Customer may return the product free of charge by informing QUELY SA of the reason for return by any of the means indicated in these Terms and Conditions of Contract. Returns due to a defect or poor condition of the product do not entitle to right of withdrawal. QUELY SA undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions agreed to at the time of sale. 

If the User wishes to file a complaint, he/she may contact us by email at info@quely.es. QUELY SA also has official complaint forms available to Consumers and Users. 

Online dispute resolution in accordance with article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform available at https://ec.europa.eu/consumers/odr/ 

QUELY SA also reserves the right to bring any civil or criminal action it deems appropriate for improper use of its website and its content, or for breach of these Terms and Conditions. 

The relationship between the User and the Provider shall be governed by the applicable regulations in force in Spain. Should any dispute arise, the Parties may refer their dispute to arbitration or recourse to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. The registered office of QUELY SA is located in the BALEARIC ISLANDS, Spain.